Governance

Its mission is to:

• Provide the necessary resources for the production and distribution of water in the Djibouti metropolitan area and in urban centers in inland regions,

• Operate drinking water infrastructure and ensure its maintenance,

• Ensure the implementation of programs to expand or renovate facilities,

• Maintain water quality and protect water resources,

• Develop maintenance programs for wells and other water collection facilities.

Its organizational structure consists of operational centers for production and support services:

• The Technical Subdivision,

• Production,

• Installation of new service connections,

• Network Distribution/Repair,

• Construction,

• Equipment maintenance: pumps, etc.

• Leak detection,

• Meter workshop,

• Service management, including statistics

The Customer Service Department is responsible for: 

- Management of subscriptions and service connections: processing requests for new service connections, subscriptions, and subscription cancellations

- Meter reading, billing, and collection 

- Field service operations: meter replacement/calibration, restoring water service, service disconnections, etc.

- Customer service and relations: assisting customers, handling complaints, and collecting payments

To carry out its mission, it operates a total of 9 sales offices:

- 4 branches in Djibouti City (Headquarters, Moulk Center, Balbala 1 Cheik Moussa, and Balbala 2 Biokeyd) 

- 5 branches in the regions (Tadjourah, Dikhil, Arta, Ali-Sabieh, and Obock)

Planning and Development:

• Develop and monitor the implementation of the drinking water supply and sanitation development plan,

• Collect baseline data for the development of drinking water supply and sanitation,

• Define design and sizing criteria for drinking water supply and sanitation systems,

• Design preliminary projects and monitor or oversee the progress of studies and construction work,

• Coordinate project implementation,

• Prepare the procurement process for new operational works,

• Conduct general and detailed studies of water and sanitation infrastructure, as well as integrated management projects (master plans, zoning plans, various networks, infrastructure plans, etc.),

• Oversee studies and manage operations when carried out by the private sector,

• Prepare and update general plans for drinking water, stormwater drainage, and wastewater networks.

The Water Resources Management Unit:

• Ensure awareness of, rational use of, and protection of water resources, particularly in catchment areas,

• Establish specifications for the execution of drilling operations,

• Define procedures and operating guidelines for groundwater and surface water intake structures,

• Summarizing and analyzing technical reports,

• Conducting essential analyses related to water quality and wastewater treatment.

Project management:

• Prepare bid documents, evaluate bids, and award contracts.

• Schedule the implementation of water and sanitation projects and integrated management projects,

• Consolidate and issue calls for bids with assistance,

• Monitor community development support,

• Liaise with implementation centers,

• Verify the compliance of project payments and expenditures, as well as its cost center revenues and expenses,

• Monitor the cost accounting for all projects.