Water, our mission.
Your future, our commitment.
We provide water production, drinking water distribution, and sanitation services throughout the urban area of the Republic of Djibouti. Access your services online.
ONEAD in figures
National infrastructure serving every Djiboutian citizen.
Serving water in the Republic of Djibouti
The National Office for Water and Sanitation of Djibouti is a public industrial and commercial entity (EPIC), established by Law No. 145/AN/06 in 2006, resulting from the merger of the ONED (National Water Office) and the Sanitation Directorate.
Our mission: To ensure access to drinking water and sanitation for everyone throughout the urban areas of the Republic of Djibouti.
Our services
Modern, accessible services for all Djiboutians.
Drinking water
Production, treatment, and distribution of drinking water in all regions.
Sanitation
Collection, treatment and disposal of wastewater to protect public health and the environment.
Digital payment
Pay your bills online through your banking apps (CAC Pay, BCI Pay, D-Money, Waafi, DahabPlus, etc.). Simple, secure, and instant.
Support & Assistance
Customer service available by phone, online or at our agencies across the country.
Good habits
Adopt water-saving habits to preserve this precious resource and reduce your bill.
Turn off the tap
Savings: 12 L/minDon't leave the water running while brushing your teeth or lathering up. Savings: up to 12 litres per minute.
Make it easier for ONEAD agents to access the meter
Savings:A ONEAD agent is identified by a uniform, a vest, and a badge, as shown in the photo. The meter must be accessible at all times to facilitate any necessary ONEAD service calls.
I detect and repair water leaks as quickly as possible
Savings: 43 m³/yearIt’s important to check the condition of your faucets regularly to prevent leaks and unnecessary water waste. It’s actually quite easy to detect a leak using your water meter. Simply turn off all faucets without closing the shut-off valve and see if the meter’s dial is still moving. If so, immediately begin searching for the leak." DO NOT CONTACT US—THE LEAK IS AT THE CUSTOMER’S PREMISES; WE ARE NOT RESPONSIBLE
Water wisely
Savings: 50%Water in the evening or early morning to limit evaporation. Use a drip irrigation system.
Maintain the quality of stored water
Savings: 10 LProtect it from dust and odors. Water keeps better when stored away from air and light in suitable containers. Clean the jug regularly to prevent the buildup of residues such as algae and limescale.
News & Alerts
Stay informed about the latest news from ONEAD.
Phase 2 Inauguration — Douda Wastewater Treatment Plant
Phase 2 of the Douda wastewater treatment plant has been inaugurated, doubling capacity to 80,000 population equivalent. Treated water is reused to irrigate 400 hectares.
PERRAD Works Launched — Districts 5, 6 and 7
20 km of new sanitation pipes to connect 30,000 residents to the collective network in the Boulaos districts.
PROSPERO Programme — A Fresh Impetus for ONEAD
The PROSPERO programme, funded by AFD and the European Union, supports ONEAD's transformation through the operations-assistance contract (Veolia/Seureca), institutional strengthening (Espelia) and seven performance indicators.
Balbala Treatment Plant — Now in Service
The new Balbala plant is now operational, serving the Hodan 1 & 2 districts and the Luxembourg and Cheikh Osman developments.
Operations-Assistance Contract — ONEAD's Transformation
Launch of the five-year support programme by Seureca/Veolia to modernise ONEAD. Aim: improve overall performance and digitalise the service.
Director-General Mohamed Fouad Abdo — Commander of the Order of 27 June
ONEAD's Director-General, Mr Mohamed Fouad Abdo, has been elevated to the rank of Commander of the National Order of 27 June in recognition of his commitment.
Contact us
Our teams and agencies are at your service across the entire national territory.
Phone
+253 21 34 04 98Head office
Boulevard de la République, BP 1914 — Djibouti